Customer Complaints

If you are unsatisfied with the service you have received, and you have not been able to reach a resolution via our online ticketing system, you can make a formal complaint by writing to the relevant department at the following address, including your account information, and detailing the outstanding complaint.

Live Networks Ltd
Unit 2D
Morfa Clwyd
Marsh Road
Rhyl
LL18 2AF

We will acknowledge your complaint within three working days, an investigation will be carried out into the issues raised and a full response will be provided within five working days. Where the issue is particularly complex it may take longer to respond. If this is likely, we will provide information on the action which will be taken and advise when you can expect a full response.

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